TIP 16 Returning Calls
Teach your customer from the beginning about what to anticipate in terms of returned telephone calls. Respond to your customers. Have one of your staff call if you can't take action. Clients pay a good deal of money for lawyers and appropriate attention is deserved by them.
TIP 9 Fundamental Information For Clients
Produce a file of basic information which may be handed out to customers at their first interview. It might also be provided in digital form.
TIP 7 Agendas and To-Do Lists
It creates a clear direction, with acceptance of the inherent costs of that choice.
TIP 5 Be Exclusive
When interviewing clients at your first meeting, many attorneys try hard to impress their clients to acquire the file. Consider turning the tables and make yourself exclusive. Essentially, the client has been interviewed by the attorney and the lawyer determines whether or not she or he will be taking on this client. Unless the client meets the criteria established by the attorney, the matter will not be simply accepted by the attorney.
TIP 21 Return of Documents
When you've completed a document, return original documents to your client. You are not going to need to store them and you shift the responsibility for safekeeping back to the client.
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